Ordering

Below is a step by step guide to ordering on our website. This should help if you have any problems with placing your order. If you are still having issues, or you find something that isn't working as it should, please get in touch and let us know so that we can help.

SINGLE BOTTLE PURCHASES

  • Visit Our Big Bottle Shop and select the bottle you would like to purchase as a gift, or for a treat for yourself!
  • If purchasing as a gift, please fill in the Gift Tag Message details so that we can write your message on our special gift tag (don’t worry, if you leave these details blank, we will provide you with a blank gift tag so that you can fill in the details yourself).
  • Select the quantity you require and click the “Add to basket” button.
  • You may now continue shopping, or you can go to your “Basket” to complete your purchase.
  • Check that the product you have ordered is correct and the Gift Tag Message is correct (don’t worry if you need to make a change to the message, you will be able to do that).
  • If you have a “Coupon code”, you may enter it in the box provided and then click the “Apply coupon” button to update your basket.
  • Click the “Proceed to checkout” button.
  • Fill in your “Billing Details” (please make sure you fill in the required fields which are indicated in red, otherwise you will not be able to continue).
  • If you are purchasing the big bottle as a gift and would like it delivered directly to the recipient, please click the “Deliver to a different address” checkbox and fill in the recipient’s details. If you click the “This is a gift” checkbox, we will not send any invoice or pricing details to the recipient.
  • If you have used Our Big Bottles Shop before, you may see that you can select from stored addresses, this allows you to send a gift to a previously used address and saves you time filling in all the details again.
  • Add any special “Order notes” or special “Delivery notes” in the provided boxes.
  • Select your preferred payment method (PayPal or BACS).
  • Read and accept our “Terms and Conditions”.
  • Click the “Proceed to PayPal” button or “Place order” button depending on your chosen method of payment.
    • If you choose PayPal, you will be taken to the PayPal website where you can either pay using your PayPal account if you have one, or you can use one of the accepted credit or debit cards.
    • If you choose Direct Bank Transfer (BACS), you will be taken to a screen which shows the details you require to make the payment directly to our bank account. Please make sure you use the “Order Number” as the payment reference. Your order will not be dispatched until the funds have cleared in our account.
  • We will update you on the status of your order when payment has been received and your order is about to be dispatched.

 

MULTIPLE BOTTLE ORDERS

  • You may also order multiple big bottles to send as gifts to different addresses in one order. Please follow the steps above to add your selections to your “Basket”.
  • When you arrive on the “Checkout” page when you have multiple big bottles in your basket, you will see that there is an option to “use multiple delivery addresses on this basket”. Click the “Set Delivery Addresses” button to proceed.
  • If you have used Our Big Bottles Shop before, you may already have addresses stored in the system. Please choose the appropriate Delivery Addresses from the “Delivery Address” drop down menus.
  • If you have not shopped with us before, you will need to click the “Add a new Delivery address” button to add your new delivery address(es).
  • Fill in the new delivery address details and click the “Save Address” button. Repeat this step to add as many new Delivery addresses as you require.
  • Once you have added your Delivery addresses, you should then select the appropriate address for each of your big bottle purchases.
  • If you wish, you can change the quantities of any of your purchases, however, if you do so, please click the “Update” button to show Delivery address options for the additional goods.
  • Once you have assigned Delivery addresses to all of your purchases, please click the “Save Addresses and Continue” button.
  • You will then be taken to the “Billing Details” page where you should fill in your details, paying attention to fill in all required fields.
  • Select your preferred payment method (PayPal or BACS).
  • Read and accept our “Terms and Conditions”.
  • Click the “Proceed to PayPal” button or “Place order” button depending on your chosen method of payment.
    • If you choose PayPal, you will be taken to the PayPal website where you can either pay using your PayPal account if you have one, or you can use one of the accepted credit or debit cards.
    • If you choose Direct Bank Transfer (BACS), you will be taken to a screen which shows the details you require to make the payment directly to our bank account. Please make sure you use the “Order Number” as the payment reference. Your order will not be dispatched until the funds have cleared in our account.
  • We will update you on the status of your order when payment has been received and your order is about to be dispatched.

Remember, if you’re looking for something special that’s not listed on our website, why not contact us and we’ll see if we can help.

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