Delivery & Returns
Please note that we can currently only arrange for goods to be delivered to addresses within the UK. Delivery options are postcode sensitive and will be made by courier to the address you have entered on the order. Please note we cannot deliver to PO Boxes. If you request a delivery to a business, we shall consider the delivery to have been successful if it is delivered to a reception area and signed for by a representative at that address. We will not accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. Please check the delivery address before placing your order if you are at all uncertain.
Under our Standard Delivery Service option, goods will normally be delivered within 7 working days of you placing the order.
If goods fail to arrive within 14 days from the date of your order, please contact us by completing the online enquiry form. Whilst we will make every effort to arrange delivery of your order in the agreed timescale we will not accept any liability if we fail to do so due to circumstances beyond our control. In the event that the goods are returned to us by the courier due to non-delivery we will give you the option of either resending the goods at your expense or refunding the purchase price less the delivery charges.
Please note that delivery options are more limited in the weeks leading up to Christmas and as such different terms apply. Details of options available will be provided at the time of placing your order.
RECEIPT OF GOODS
If you or your chosen recipient will not be at the delivery address at the time of delivery and wish us to leave your goods in a safe place or with a neighbour, please advise us at the time of order. In this situation, the courier will put a card through the door of the delivery address to confirm where the goods have been left. Assuming that your instructions were followed, we cannot accept responsibility for any subsequent loss or damage to the order.
Please check your consignment on arrival and report any damage immediately by completing the online enquiry form. Any claims for breakage or leakage are only accepted within 2 days of delivery.
Please be aware that some multi-case orders may get separated when being delivered by couriers. If you do not receive the whole of your order within three working days of the first delivery please contact us.
RETURNS & REFUNDS RE PRODUCT QUALITY ISSUES
We hope that you will be happy with your purchase. However, should you feel it necessary to return an item because it is faulty or different to that ordered we aim to make the returns process as simple as possible. If you believe that there is a product quality issue, please contact us by completing the online enquiry form within 2 days of delivery. In normal circumstances we will arrange for a courier to collect the goods from you within 7 days of you contacting us. On receiving the goods back we will then refund the credit/debit card or Paypal account used to make the purchase within 7 days. Please therefore retain any damaged goods and packaging for this process.
You may cancel your order altogether by contacting us within 2 days of taking delivery of the goods. Goods must be returned to us unopened, sealed and in original condition together with the original invoice within 7 days of notifying us of the cancellation. We will refund the purchase price within 30 days of you notifying us about the return. The cost of returning the product will be the responsibility of the purchaser. Liability for loss or damage during the return transit will also be the responsibility of the purchaser.
If we fail to deliver the goods within 10 days of the specified date offered at the time of order, please let us know. If you choose to cancel the order we will reimburse the full price paid.
We will only arrange refunds in respect of returned gifts where this is sought by the person who placed the original order.